CUSTOMER’S RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax), if possible, at least 30 days prior to the arrival. The following are examples of changes: changes to the number of customers, changes to arrival / departure dates, change of the type of basic or extra services booked..
Regarding Hotel and Tourist resorts bookings, client pay 30 Eur per change.
For all other types o accommodation, if it is possible to make a change without further expenses for Agency, it will be made free of charge.
If the client wants to change to an accommodation unit of a different service provider it will be treated as a booking cancellation. In that case the client will be charged cancellation fee on the scale shown down.
Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancelation of reservation listed bellow will be enforced.
In the case of cancellation of a reservation due to force majeure, the guest must only pay the actual costs of cancellation, but no more than 30% of the total accommodation price.
In the event that the Traveler must cancel a reservation, the Agency offers the Traveler the chance / possibility of finding a new Traveler / User for the same reservation if possible (this depends on the service provider), wherein the Agency will only charge for the actual cost of the replacement. The new reservation holder assumes all of the obligations of these General Terms and Conditions.
AGENCY’S RIGHT TO CHANGES AND CANCELLATION
Agency reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond it`s control that cannot be predicted, avoided or rectified (wars, riots, strikes, acts of terrorism, natural disasters, sanitary disruptions, restrictions by local authorities, death or illness of service provider and other similar circumstances). Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. In cases where substitute accommodation for paid accommodation is not available, agency reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount. Should an adequate substitute accommodation not be available on the day of arrival, agency will provide information on an available accommodation offer (the same or higher category accommodation service than the booked one).